This Refund and Cancellation Policy outlines the terms and conditions related to refund requests and cancellations of services or products provided by Crawlers Technologies Pvt Ltd (hereinafter referred to as “Crawlers Technologies,” “we,” “our,” or “us”). By engaging in our services or purchasing our products, you agree to comply with this policy.

1. Refund Policy:

1.1 Refund Eligibility: We strive to provide high-quality services and products to our customers. In the event that you are not satisfied with our offerings, we may consider refund requests under the following circumstances:

• Service-Based Refunds:
  • If we are unable to deliver the services as agreed upon due to reasons solely attributable to Crawlers Technologies, a refund may be considered.
  • Refund eligibility will be determined on a case-by-case basis, depending on the nature and progress of the service.
• Product-Based Refunds:
  • If there are material defects in the product, and we are unable to resolve the issue to your satisfaction within a reasonable time, a refund may be considered.
  • Refunds will not be provided for issues arising from misuse, negligence, or unauthorized modifications to the product.

1.2 Refund Procedure:

• To request a refund, you must submit your request in writing, explaining the reason for the refund, and provide relevant supporting documentation, if applicable.
• Our team will review your refund request and communicate with you regarding the eligibility and approval status.
• If your refund request is approved, we will process the refund using the same payment method used for the original transaction. The refund amount will be subject to any applicable deductions or fees.

2. Cancellation Policy:

2.1 Service Cancellations:

• If you wish to cancel any ongoing or future services, you must notify us in writing within the agreed-upon notice period.
• Cancellation charges may apply, and the amount will be communicated to you upon receiving the cancellation request.

2.2 Product Cancellations:

• Orders for physical products may be canceled before the shipment is dispatched. Once the product has been shipped, cancellation will not be possible.
• For digital products, cancellation requests may be considered depending on the type of product and its licensing terms.

2.3 Termination of Services:

• Crawlers Technologies reserves the right to terminate services in case of violation of our terms of service, breach of contract, or engagement in any illegal or unethical activities.
• In such cases, no refund will be provided, and any outstanding dues shall be payable immediately.

3. Contact Us: If you have any questions, concerns, or requests regarding our Refund and Cancellation Policy, please contact us at support@crawlerstechnologies.com.

4. Changes to the Policy: We may update this Refund and Cancellation Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Any changes will be posted on this page, and the revised date will be indicated at the top of the policy.

By using our services or purchasing our products, you signify your consent to this Refund and Cancellation Policy. If you do not agree with the terms outlined in this policy, please refrain from using our services or making any purchases.